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Defenders s.r.o.

SERVICES






Process Management


As a result of this service solution, you may establish a real connection between the business goals and processes in the organization.

We create process reports based on process descriptions and customized reports which can be used to validate job descriptions, create a RACI(S) matrix or service documentation.









Simulations and
courses


Professionals working in IT services and IT support may acquire the knowledge and skills to increase the company's maturity to a higher level.
Jointly with the theory course or standalone we organize simulation sessions.

In the ITSM / ITIL®, DevOps or project & portfolio management simulation environment, attendees not only put theory into practice,
but learn vital soft skills of building and operating as an effective work team.






Process
Modelling

and Simulation

Our service starts by making a baseline assessment using local measurements and interviews.
Based on the evaluation, we we define the actual capabilities of services.
Following that, we analyze various case-scenario options and make recommendations on improvement points.
In case of request, we convert process models to a form that is suitable to be run in a simulation environment in order to study the system’s behaviour.

TRAINING PARTNERS

G2G3®
We offer ITSM and DevOps simulations for IT professional audience. The Project and Portfolio Management (PPM) simulation session is recommended
for everyone who ever has or will implement business, service or manufacturing process changes usinga project or a semi-project management method. G2G3 is our partner in simulations delivery.
Q4IT™
The accredited ITIL© Foundation course material and the AXELOS official exam session is by Q4IT™. Attendees can take the ITIL® Foundation exam at the end of the 3 days course.
All ITIL® courses on this page are offered by Q4IT™ ATO of AXELOS Limited."
DevOps Agile Skills Associations (DASA)
The DASA community is continuously structuring and promoting one of the current main approaches in IT, DevOps. DevOps is for establishing a higher level of quality of how professionals in IT development and operations work together in software development.
ITpreneurs
ITpreneurs is a supplier of training and consultancy businesses. Courseware, trainers, accreditation and on-line exam opportunities are offered via them from her partner companies.
G2G3 simulations
Q4IT
DASA

ABOUT US

Defenders s.r.o.

Committed to improve process quality
Our service portfolio has been deliberately constructed to best assist our customers and partners - whether their business field is manufacturing or IT services, their processes are in operation or yet in the planning phase - analysing and evaluating processes and their relationships.
The outcome is a system of processes which capabilities meets or even exceeds the customer's demands. We combine process management methodology with professional consultation services to reach that target. Our professional experience is from the manufacturing and IT services fields.

TAGS



ITSM Business Logic
Service Catalogue Simulations
ITIL® Organigram Project and Portfolio Management (PPM) Process Map
DevOps Use Case

CONTACT

Your message to the "info" e-mail address is welcome.

TAKEAWAY

Click and download our introductory material.

QUALITY MANAGEMENT

ISO 9001:2015 Certified
We are ISO 9001:2015 certified in Consultancy and Training Services.